Privacy Policy Agreement

1. Introduction

Formulage Distribution (Pty) Ltd ("Company", "we", "our") is committed to protecting the privacy and confidentiality of personal information collected from customers ("you", "your") through our Website and related services. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Consumer Protection Act 68 of 2008 (CPA), and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

2. Information We Collect

We may collect the following categories of personal information:

• Identity information: name, surname, contact details.
• Transaction information: billing address, delivery address, payment details.
• Technical information: IP address, browser type, device information, Website usage data.
• Communication records: queries, complaints, or correspondence with the Company.

3. Purpose of Collection

Personal information is collected and processed for the following purposes:

• To process and fulfil orders placed through the Website.
• To deliver Products and manage returns or refunds.
• To communicate with Customers regarding orders, promotions, or service updates.
• To comply with legal and regulatory obligations.
• To improve Website functionality, customer experience, and marketing initiatives.

4. Consent

By using the Website and providing personal information, you consent to the collection, processing, and storage of such information in accordance with this Privacy Policy and applicable legislation.

5. Data Sharing

• Personal information will not be sold or disclosed to unauthorized third parties.
• Information may be shared with trusted service providers (e.g., payment processors, courier companies) strictly for the purpose of fulfilling transactions.
• Disclosure may occur where required by law, regulation, or court order.

6. Data Security

• The Company implements appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, or misuse.
• While reasonable precautions are taken, Customers acknowledge that transmission of information via the internet carries inherent risks.

7. Data Retention

• Personal information will be retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
• Once retention is no longer necessary, information will be securely deleted or anonymized.

8. Customer Rights

In terms of POPIA, Customers have the right to:

• Access personal information held by the Company.
• Request correction or deletion of inaccurate information.
• Object to the processing of personal information for direct marketing purposes.
• Lodge a complaint with the Information Regulator of South Africa.

9. Cookies and Tracking

• The Website may use cookies and similar technologies to enhance user experience and collect analytical data.
• Customers may disable cookies through browser settings, though this may affect Website functionality.

10. International Transfers

Where personal information is transferred outside South Africa (e.g., for international delivery), the Company will ensure that adequate protection measures are in place in accordance with POPIA.

11. Updates to Policy

The Company reserves the right to amend this Privacy Policy at any time. Updates will be published on the Website, and continued use of the Website constitutes acceptance of such amendments.

12. Contact Information

For queries regarding this Privacy Policy or to exercise your rights under POPIA, please contact: